The Secret Sauce

The Secret Sauce: that special set of ingredients that is kept a secret for the sake of a competitive advantage. So, imagine if you knew the ingredients. Wouldn’t that be great. We’ll cover more of that later.

Keeping up with the general pace of change in technology can be a real challenging time for landlords. The rate of change is fast, very fast. The world of technology, whether it be IoT, Computing power, Cloud based systems, AI, ML, AR (Surely you know what they are by now without me spelling them out) is moving fast and are all here, and here to stay. Although this is great news, it’s not actually all about the technology.

The other rate of change we are seeing right now in the social housing sector is availability of different systems, the acquisitions of traditional suppliers by larger suppliers, the introduction of new suppliers that are challenging the status quo, and the advent of the sector starting to adopt things like Low Code as a viable option to such things as help desks, CRM systems and more. It can be a bit overwhelming when you bring it all together. So, what hope do you have when considering a project to improve your systems and you want to know what is out there, how to find out what systems are available, what technology is about?

Stagnation

On talking to a friend in the sector the other day, she agreed that, for the first time in a while, we have not seen this much movement, change and options as far as systems and technology are concerned. Innovation is also ripe, yet there is still one issue we see.

Many landlords are not seeing all the options open to them clearly. It is easy to go to a conference and see lots of suppliers talk about their system, and to talk about their new technology and how it makes a difference. The truth is their system probably does make a difference. It may make a difference to you, or it may not. It may make a difference to another landlord but again this may not work for you.

So, why is this the case? Why do some achieve success in finding and adopting new technology and some don’t? Well, it’s all about the way ‘you’ approach your change project. Believe it or not, the software or indeed the technology is not the answer to all your problems. The truth is ‘you’ are the biggest challenge. Yes, it’s people, organisational nuances, culture, experience, well you get the point. It is all about the way ‘you’ go about it! The software is key, but you and the way you implement it is even more critical. 

So, is there a ‘secret sauce’ in finding the right housing technology? 

You see, we are all guilty of being seduced by a demonstration, a pitch, a post or two that shows off the latest wonders in a new software application. It really does look good sometimes. But again, what works well for one and not another is a fine line. But what if there was an actual secret sauce?

What are the ingredients of this secret sauce?  We will pick three, but like most secret sauces we are not giving you all the component parts. That’s a secret!

1. Don’t be afraid to ask for directions

The first, not so secret ingredient is knowing how to successfully move from A to B. In the world of systems change and consultancy this is called ‘transformation’. It makes it sound clever, indeed almost untouchable in that only rocket scientists can carry out. It does take some real experience and knowledge to be able to carry out systems transformation projects, but it’s certainly not rocket science.

You should however not try it for the first time without seeking some level of advice, bringing some resource in, or asking/talking to others. In fact, you could do all of these. The point about transformation is in the early stages, the planning. Careful thought and due diligence are all early must’s but also important is the ongoing governance of a transformation project. Dot the I’s and cross those T’s when planning. Think what you need to do in detail and do it.

2. It’s all about the money…

The next ingredient, as Cuba Gooding Junior said in Jerry McGuire is ‘Show me the money’. It may sound obvious, but I see this all the time. A great deal of landlords do not adequately budget for change. Some do, but most don’t. It’s a fact. 

And when I talk about budgets, I don’t mean pie in the sky stuff. Like above, do some benchmarking, ask some who have done it before, ask suppliers in soft market exercises for ballpark figures. They will oblige. Whatever you do, do not guess, and do not go into a project without an idea as to what your spend + x is. By the way, x is your contingency pot. You may overspend. That’s another fact.

3. Respect the project

The third ingredient I’ll tell you about is programme resourcing.

When working with a landlord some years ago, we brought in a very experienced project manager that had delivered projects across the world, in many different sectors and industries. He spent a little time with us showing us the secrets to programme and project management, especially managing multiple projects at once.

One thing always stuck in my mind and to this day I try and get across to people I work with. It may sound obvious, but the tip is this:

All in all…

Do not try and do too much overall.

Instead of doing 10 projects, failing on 7 overspending on 5, never seeming to end 2 and finishing one on time, under budget and being seen as a success, do 3 Projects, and succeed on all 3, seeing rewards, seeing success and then able to move on and do the next set. 

It’s about picking your battles and being successful. You will get thanks for this instead of tying too much and failing on most.

So, there is so much going on within the world of technology in social housing. It need not be as complicated as it first seems. The secret sauce goes a long way to making change successful, but remember, it’s not actually that secret. It’s more common sense.

Want to find out how to cut through the noise and find your own secret sauce? We can help at DTL Creative.