Posted on | Dave Loudon - Founder and Managing Director at DTL Creative
You might think I’m just making things up; Industry 4.0?
The first industrial revolution was mechanization through water and steam power…
The second industrial revolution was the one of mass production and assembly lines using electricity
The third industrial revolution saw the adoption of computers and automation.
We have for some years now seen an amazing transformation regarding the way we deliver services and produce products thanks to the digitization of such things as manufacturing, financial services, communications, and engineering and retail. It is so significant it has been termed Industry 4.0.
The fourth industrial revolution enhances the third with smart and autonomous systems fuelled by data and machine learning.
The four design principles of Industry 4.0
There are four recognised design principles integral to Industry 4.0
Interconnection — with devices, sensors, and people connecting with each other via the Internet of things (IoT).
Information transparency — the transparency afforded by Industry 4.0 technology provides operators with comprehensive information to make decisions. Inter-connectivity allows the collection of large amounts of data and information from many disparate sources, and therefore identify key areas that can be improved.
Technical assistance — the technological facility of systems to assist us lot (humans) in decision-making, but perhaps more importantly problem-solving.
Decentralized decisions — the ability of cyber physical systems to make decisions on their own and to perform their tasks as autonomously as possible. If you stop and think about this, you will find some examples all around you.
The key components of Industry 4.0
And it consists of many components which you will recognise.
Internet of things (IoT) platforms
Location detection technologies
Advanced human-machine interfaces (screens you touch, things you wear)
Authentication and fraud detection
Smart sensors, property technology
Large scale analytics and advanced processes
Multilevel customer interaction and customer profiling (so important in social housing)
And there are more…
Industry 4.0 in #ukhousing
So, now you know all about Industry 4.0, the fourth industrial revolution, let’s apply this to our world of social housing.
The social sector, or third sector as some still term it suffers from a lack of focus from governments, a lack of investment and a stigma sometimes that is not just wrong but unjust. The social housing component of the third sector in the UK (Mainly Housing Associations) contribute (the last time I checked) around 60% of the overall not for profit sector overall. Now that is significant!
So, when we talk about this kind of scale, and we look at the delivery of services from landlords and councils, we must admit that technology and Industry 4.0 is needed, not just for catching up with other sectors, but for the improvement of services that have a real impact on people’s lives.
Damp and Mould Sensors
Compliance Sensors for boilers, heating, gas and fire safety.
Machine Learning and AI to efficiently plan maintenance, schedule visits and even guide your staff through traffic.
Textual Analysis and Pattern recognition that can help you pinpoint ASB, detect suspected domestic abuse and help you with complaints management.
Slap, bang, in the middle
All the above, and more are driven by various technologies, associated data, communication, people, and insight. Now, go back to the bit about the components of Industry 4.0 and the new industrial revolution.
You can see we are right in the midst of it all. All these technologies can play a part. A big part!
And yes, I know it may look like a massive jigsaw puzzle, so I therefore want to ensure I (and my company DTL Creative) don’t slowdown in the mission to improve social housing through helping the sector and its continuing journey for excellence via the adoption of technology.
If you feel overwhelmed, have a problem needing solved, or just fancy a chat on technology and its application in social housing please get in touch.
Posted on | Dr Gaby Wolferink - Head of Data Services at DTL Creative
After an initial widely shared and discussed ITV report from 22nd March 2021, it took another report on the 13th of April for the Housing Ombudsman to launch an investigation into some dire living conditions for many (social housing) tenants across the country caused by damp and mould.
In a response to the initial report, Housing Secretary Robert Jenrick said that while he was “disgusted by the images revealed by ITV” and “those practises will be rooted out”, he “does not think the conditions of the social housing in Croydon are representative of the whole of the UK”.
However, in response to both the first and second report, reporter Daniel Hewitt “was ‘inundated’ with ‘hundreds and hundreds’ of examples”. “ITV News investigations have found there is a ‘growing problem with severe mould and damp’ throughout the UK, with councils often not dealing with residents’ complaints.”
The Blame Game never changes…
The blame for mould and damp, as Hewitt explains in an interview, is often placed with the tenants themselves. This is something that I recognise myself. I have heard it working in the social housing sector for over 10 years in two different countries. I’ve heard it from many peers working in both sectors, especially in the UK. I’ve heard and experienced it living in a 1960s-built terraced home.
As Hewitt says, tenants are told that “they are not ventilating their flat enough. They are not opening the window, they are using the washing machine too much. Effectively the mould and damp is their own problem.”
I have heard many housing staff utter these same phrases in response to reports of damp straight away. Even before someone has had a look that. I’ve seen numerous of such complaints, and which were mostly pleas for help.
I’ve been told it myself by a former private sector landlord. Living in a home with radiators placed on internal walls rather than external walls, ventilating the property daily even throughout winter, not even owning a washing machine and only drying washing inside if the weather was absolutely dire outside.
Of course, upon terminating the tenancy, my deposit was withheld because they found specs of mould upon inspection. Specs of mould, after cleaning entire swathes of it throughout our tenancy, from the very beginning; we were at fault.
Damp, mould and condensation are flogged as a ‘lifestyle problem’. This approach ignores the age and/or low build quality of many homes still present in social housing stock. The lack of enough decent homes fit for the 21st century is not a secret. As Hewitt said, “there are almost half a million people in England living in sub-standard social housing in this country. 200,000 of them are living in properties with damp, with risk of electrocution”. This is not a big state secret either. These numbers come from government data.
Proof is in the… putting in sensors
I’m writing to tell you, if you didn’t know already, that there is technology available that can help. Help with detecting and preventing mould and damp from spreading to the levels as seen in the recent reports.
Specifically, the most useful technology here is sensor technology, which falls in the realm of ‘Internet of Things’ technology. We can place sensors in homes that send data with information on humidity, temperature, airflow, movement and many more things using Wi-Fi. The sensor sends the data to an online platform. There we can track, analyse and send out reports and warnings to whomever has access to that platform.
There are many providers of sensor technology, and there are quite a few landlords investing in the technology and/or running and starting pilots already, although many still use the excuse of ‘cost’ to not start trying things out, even though it can help save both them and the tenants living in the homes they manage a lot of money in the long run.
Danger, Will Robinson
As with everything, there is a danger that technology can be used for, well, less great things. Even if the motivations of their creators were benign to begin with.
Going back to one of my first housing tech events, I remember the anecdote of one of the attendees. It was about a landlord who welcomed the opportunity for housing providers to turn off boilers and other essential appliances remotely. Why? To force rent payments or evictions. This is a bad take on the great possibilities that remote control of such appliances have for health and safety concerns. Sensor technology, the data and information also have the power to be used in a similar way.
Instead of driven by a desire (and duty) to ensure safe and healthy homes for all, I can see the tool being implemented mainly as a tool to further the narrative of blame and mould and damp as lifestyle problems in homes that everyone knows are prone to damp and mould.
As emphasised in this Public Sector Build Journal article, which outlines the impact of the Homes (Fitness for Human Habitation) Act,
“With responsibility for thousands of properties, the new legislation creates specific challenges for social landlords. These will include ensuring that their homes meet the specified standards and quickly identifying those that aren’t. And importantly understanding why and who was responsible for any persistent failings.”
Excuse me? Challenge? Like with multiple reports from ITV being needed to at least plant some seedlings of urgency to dealing with this widespread problem of mould and damp, clearly it takes a new Act for social landlords to get their ducks in a row and suddenly ‘face a challenge’ to ensuring homes meet certain standards… And of course there is the ‘who was responsible’ phrase that can get us into a big grey area if we don’t acknowledge the limitations of sensor data and place it over lived experience and wide-spread socio-economic factors that play a role in the current state of the UK’s housing stock.
There’s more than meets the eye-opening data from sensors
Don’t get me wrong. I absolutely LOVE the possibilities that come with sensor technology. I do believe that it can help all parties involved to create healthier living environments. Sensor technology can help us learn more about (our own) habits. It can show us where we can make potential savings when it comes to heating our homes. Combined with other SMART technology, such as remotely operated thermostats, it has the potential to not only make our lives easier, but also to rethink and redesign the way we live.
There are few big and very important things that should accompany the spread of sensor technology across the world. A world that includes the social housing sector in the UK. We have to appreciate and embrace these technologies, without losing sight of what happens in the real world. To the very real people (not reference numbers or complaints cases) living in their homes.
Just stop it
Successful and ethical use of technology in order to address and monitor living conditions, always has to start with, the following. And let me put this very, very bluntly:
STOP BLAMING TENANTS FOR DAMP AND MOULD AS A STANDARD ANSWER TO AVOID DOING THE WORK TO ADDRESS THE ROOT CAUSES.
STOP IT. Just stop it.
The lack of enough decent homes fit for the 21st century, or even the end of the 20th, is not a secret, as Hewitt said on the 22nd of March 2021:
“there are almost half a million people in England, and we know this from government data, living in sub-standard social housing in this country, 200,000 of them living in properties with damp, with risk of electrocution.”
Secondly, from the examples of Ms Franksoy Hewitt and Mr Leroy McNally, the two tenants who featured in the initial ITV report, it is clear that they too have received that standard response for ages without anyone taking them seriously, placing both blame and the onus to resolve it with the tenant.
Croydon Council ignored the complaints for over 5 months, but they were soon to send out inspectors, express apologies and organise alternative accommodation – within 24 hours – after ITV sharing their report and asking for comment. It shouldn’t take a journalist raising awareness for this to get any attention.
This is the social housing sector. Of course, all landlords, but especially social landlords, including councils, are responsible to provide safe and healthy homes to their tenants as a matter of principle, it should be at the very core of their being. With this very basic mission statement should come the knowledge and acknowledgement of the state of the UK’s social housing stock.
See the Big Data picture
And that’s where my second big point comes in. We need to not only use the sensor data from as many (social) homes as we can. We also need to combine them with the lived experiences of the people living in these homes. Only then can we make a holistic case for building not only more, but also better homes.
Yes, a single sensor in a single home can help a single tenant to save on energy bills.
Yes, a single temperature sensor can alert a landlord to any signs of financial struggles. Especially when combined with data from rent accounts and from incoming calls (or lack thereof). It can help them reach out sooner in an appropriate way.
Yes, multiple sensors in the same block can help prove that complaints aren’t just from one tenant. Data from more than one sensor telling the same story can help you rethink a landlord’s timescales for planned maintenance. This can help prevent the spread of damp and mould, keeping tenants safe and their living environments healthy.
Hell yes, we should invest in all of this.
These are good things for individuals at one point in time, but they are reactive and small-picture. These instances are a plaster on a wound that is far too big and infected to be sorted with a simple one-size-fits-one band-aid. They are quick fixes that only touch the surface of what we should be doing with these kinds of data.
I’m not saying that we should stop investing in these quick wins. Nor am I saying that we shouldn’t help individuals tenants, and improving individual homes. However, we need these technologies to help us create a better future for housing. We cannot let these individual wins stay what they are. They need to be the catalysts for more. They need to show the bigger picture; the big data picture of the dire state of housing.
Build for more, not for less
This means we will need to find ways to bring all the information, all the things we learn about our living environments, together. Not just within one street or block of homes, not just within one organisation. Not even just within one city, not just within one county or even country. In fact, we need to work globally to build better homes. But, as we’re talking social housing here, let’s start with housing associations working together.
When we work together, technology can help us all become more aware of how we are living. It can also show us how we might change some things that help create a more sustainable future. We are already doing that in some ways, but it is sad to see that most of the innovation happens in homes built to sell. A future with safe and warm homes should not just be for those who can afford it, but for everyone.
The entire sector, and all those working in and of the fringes of it, need to set aside any desires they might have for financial gain and/or competitive natures to be ‘the first, the one and only’. Instead, they have to work together from the get-go to design and build homes that work. They must bring together everything they know to convince government and other funding bodies available, that they need more financial support to build homes fit for the 21st century. They must also come together to fight the ‘race to the bottom’ way of selecting and acquiring resources and building sub-standard quality homes, and scrutinise the builders we select for building our social homes.
Together we can prove that damp and mould are not a lifestyle problem, but more often than not the result poor building quality and, in a way, of wide-spread tenant stigma. Why? Because the stigma informs resource allocation, design choices and the way we react to the first signs of trouble. ‘It’s good enough for social housing’ is something we don’t need to hear more of. If we don’t, and if we don’t use technology to help tackle every challenge that tenants face that are out of their own control, why bother with technology in social housing at all, or social housing for that matter?
DTL Creative’s knowledge of the housing sector is excellent, and they have been able to bring experience of what others have done and are doing to help us get the best out of our systems.
Paul Aitken - South Lakes Housing
Systems implementations and large-scale change projects are complicated and challenging, and we were delighted to have DTL Creative help us to deliver our implementation of Cx, Abritas, and Keystone. The consultancy was of the highest level and without DTL Creative we have no doubt that this would have been more challenging.
Jo Pallett - Nuneaton and Bedworth Borough Council
DTL Creative have always risen to the occasion and delivered accurate, impartial advice or a skilled resource to help us meet the challenges faced.
Alan Robbins - Livewest
We chose DTL Creative, because of positive feedback received from other clients, to support us due to the loss of key members of our project team which resulted in use having limited resources to manage the implementation internally.
Gemma Green - Epic Homes
It’s genuinely unusual to get something back from a consultant that really does reflect the organisation’s tone of voice, mission and vision. This is really refreshing! The DTL team have hit the nail on the head here, everyone likes it and is bought in, at all levels of the organisation. We’re looking forward to now putting actions in place and working together as a staff team and with our partners to achieve this ambitious IT Strategy.
Paul Carhart - Wirral Methodist Housing Association
The team at DTL Creative provided an IT and digital strategy service for Partick Housing Association, ensuring the involvement of Board and staff. I was very impressed with the service throughout the process, particularly in providing detailed project plan, updates on key milestones and meeting the tight timescales for delivery. DTL’s support during the process and subsequent discussions on implementation of the strategy was invaluable, and we now have a clear and documented strategy for applying IT and digital technology to support PHA and our customers.
Jacqueline McCutcheon - Partick Housing Association