Dave Loudon








Dave founded DtL Creative Ltd in 2011 and has helped deliver many change projects across the sector.

He has extensive housing experience from working as a head of corporate services in a landlord but also in the many other clients he has helped since starting his own consultancy.

As well as the above, Dave brings extensive business, ICT and change/project management across many other sectors across a number of decades. He has been there, seen it all, and got the t-shirt/scars to prove it.

A sought after speaker, chair and participant in social housing events, Dave is well know in the sector.

He is a great advocate of change and improving the lives of tenants (or should that be customers) through the use of technology and process improvement.

Dave has already delivered many improvements for clients in the following areas:

  • Technology change and the mystical link to business improvements.
  • Business process management.
  • Change and project management.
  • Housing systems implementations and integration projects.
  • Housing and systems strategies and their implementation.
  • Procurement (Including OJEU expertise).

See more about Dave in his LinkedIn profile.

You can also see a more detailed Bio here.

Jim Walker

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For over 15 years, Jim has been providing implementation services to the sector focussing on implementation of new business systems. In doing this, he has managed all areas of critical business system implementations and understands the benefits to be achieved and pitfalls to be avoided at all stages throughout an implementation.

Through countless system implementations, migrations, mergers, networking and hosted platform projects, Jim has strived to understand, simplify and communicate clear actions necessary to drive projects forward, and deliver on those benefits.

Jim has extensive experience working with a wide range of systems specific to the sector.

Jim can also add some excellent knowledge and experience in the following technical skills:

  • SQL Server
  • SQL Server Integration Services (SSIS)
  • SQL Server Integration Services (SSRS)
  • Power BI, Power Query, Power Pivot
  • CADCorp GIS
  • Microsoft Office Automation (VBA)

As far as specific customer delivery, Jim can work with clients on the following areas.

Project Management

End to end project management of new system implementations, upgrades, system reviews, data migrations, migrations to hosted platforms and systems integration. Project health checks and review of organisations approach to project management and where efficiency and quality improvements can be made. As-is and To-be business process mapping.

Data Migration

Undertaking data extraction, transformation and import of data from source through to migrating in to new systems.  Data quality audit, guidance and management of data cleansing.

Report Writing

Production of reports written in SSRS and Power BI for key performance indicators, management information, and for validation of data migration/take-on.

Acceptance Testing

Full management of acceptance testing process, from product of testing strategy, requirements gathering, test planning through to execution and co-ordination and management of the process.  Production of test documentation, plans, scripts and test log.

See more about Jim in his LinkedIn profile.

Paul Aitken

Paul has 10 years’ experience in the social housing sector. He has delivered numerous and varied projects within his time as IT Manger at South Lakes Housing.

Paul and South Lakes have encountered some serious challenges throughout recent years such as the company transferring from being an ALMO to a housing association, and the ensuing challenge of setting up new offices and infrastructure.

With the help of DtL Creative, Paul overseen the impressive transition to one central housing system which holds all asset and customer information in Cx and Keystone with 10 pieces of integration with the following systems.

  • Abritas
  • Allpay
  • Kirona DRS
  • Civica Open Revenues
  • Capita
  • M3 Central Diagnostics
  • Accountis
  • Mobysoft
  • Customer portal implementation 

This is no mean task, and it has helped the organisation to achieve better customer service and self-service to customers as well as stream line processes.

We are delighted at DtL Creative to have a unique relationship with South Lakes in being able to offer Paul’s recent and extremely sector specific skills and knowledge to other customers.

On top of all the other achievements Paul has been part of, he is very active in the sector, being part of and chairing many user groups.

As far as specific customer delivery, Paul can work with clients on the following areas.

Strategic transformation advice

Paul has been through it, and can offer advice on business change and how to get the best out of your systems. Business transformation through systems implementations and/or procurement is a complicated matter, and pays to seek the advice of someone who has done it before.

Systems integration

Paul can help you understand the complexities of how to make a multi-integrated solution work.

IT Strategy

Paul is an IT Manger, and has done what others want to do, implemented change, and revised strategies. He is a great source of ‘Been there, seen it, done it, and has that t-shirt’