We are delighted to announce that Jim, one of the most experienced consultants in the social housing sector has joined the team at DtL Creative. With Jim on board we are aiming to grow in our ability to deliver change management to the sector and to help our existing clients as well as new ones get the best out of his experience.

For over 15 years, Jim has been providing implementation services to the sector focussing on implementation of new business systems. In doing this, he has managed all areas of critical business system implementations and understands the benefits to be achieved and pitfalls to be avoided at all stages throughout an implementation.

Through countless system implementations, migrations, mergers, networking and hosted platform projects, Jim has strived to understand, simplify and communicate clear actions necessary to drive projects forward, and deliver on those benefits.

Jim has experience working with the following solutions:

  • Civica Housing Cx
  • Civica Universal Housing (UHT/UHW),
  • EDM and Contact Manager
  • Civica Servitor
  • Civica Mobile and Tenant Portal
  • Keystone Asset Management
  • Omfax Keyfax and M3H Locator/Central Diagnostics
  • Kirona (Xmbrace) DRS (Optitime)
  • Abritas Choice Based Lettings

Supplementing the existing skills that DtL Creative can already offer, Jim can add the following technical skills:

  • SQL Server
  • SQL Server Integration Services (SSIS)
  • SQL Server Integration Services (SSRS)
  • Power BI, Power Query, Power Pivot
  • CADCorp GIS
  • Microsoft Office Automation (VBA)

As far as customer delivery, Jim can work with clients on the following areas.

Project Management

End to end project management of new system implementations, upgrades, system reviews, data migrations, migrations to hosted platforms and systems integration. Project health checks and review of organisations approach to project management and where efficiency and quality improvements can be made. As-is and To-be business process mapping.

Data Migration

Undertaking data extraction, transformation and import of data from source through to migrating in to new systems. Data quality audit, guidance and management of data cleansing.

Report Writing

Production of reports written in SSRS and Power BI for key performance indicators, management information, and for validation of data migration/take-on.

Acceptance Testing

Full management of acceptance testing process, from product of testing strategy, requirements gathering, test planning through to execution and co-ordination and management of the process. Production of test documentation, plans, scripts and test log.

See more about Jim in his LinkedIn profile.